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Delivery Policy

Delivery Information

At Brassly, we ensure that your handcrafted brass and copper home decor items arrive in perfect condition and on time. Here’s everything you need to know about our delivery process.

Delivery Times

We offer flexible delivery times based on the complexity of the product you’ve ordered. Here’s what you can expect:

  • Production Time: All of our products are made to order, and production time can range from 1 day to 3 weeks, depending on the complexity of the item.
  • Shipping Time: Once your item is crafted, it will be shipped within 2-3 business days.

Therefore, total delivery time from order to arrival typically ranges from 5 days to 4 weeks.

Free Delivery

We offer free delivery on all orders, regardless of size or location. The delivery cost is included in the price of your item, so there are no extra charges at checkout.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email so you can track the progress of your delivery.

International Shipping

We proudly offer international shipping to a variety of destinations. Delivery times and costs may vary based on your location. If you're located outside of the UK, please contact us for more detailed shipping information.

Flexible Delivery Locations

We understand that schedules vary, so we offer flexible delivery options. If you’re unavailable during standard working hours, please let us know in advance so we can arrange a more convenient delivery time for you.

Made-to-Order Products

Because every product is handcrafted, we ask for your patience during the production phase. We strive to ensure the highest quality, which sometimes means crafting can take a little longer than expected. If you need an update on your order status, don’t hesitate to reach out.

Damaged or Missing Items

In the rare case that your order arrives damaged or if items are missing, please contact us immediately with your order number and photos of the damage. We will work promptly to resolve the issue.

Important Notes

  • Orders cannot be canceled after 24 hours of purchase since production typically begins soon after.
  • Delivery times are approximate and can vary based on product complexity.

We are committed to providing a seamless and efficient delivery experience, so if you have any questions or special requests, feel free to contact us.