FAQ

Brassly specializes in handcrafted brass and copper home decor items, including faucets, sinks, accessories, and bathtubs. Each item is meticulously designed and crafted to add a touch of elegance and durability to your home.

We offer a 30-day return policy. If you're not completely satisfied with your purchase, please contact us within 30 days to arrange a return. You'll need to reach out to Brassly for the return address, either in the UK or Morocco, depending on your location.

Yes, you can cancel your order within 24 hours of purchase. Since crafting typically begins within the first 48 hours, cancellations after this period are not possible.

Delivery times vary depending on the complexity of the product. Production time ranges from 1 day to 3 weeks, after which shipping takes 2-3 days. Total delivery time typically ranges from 5 days to 4 weeks.

Yes, we offer customization options for most of our products. Please contact us to discuss your specific needs, and we’ll be happy to help you create something unique.

Brassly operates in both the UK and Morocco, offering handcrafted items made by skilled artisans in both locations.

Yes, we offer international shipping. Delivery times and costs will depend on the destination.

We accept various payment methods, including credit/debit cards and bank transfers. We also offer 0% finance options on select items.

To maintain the beauty of your brass and copper items, we recommend regular cleaning with a soft cloth and mild soap. Avoid harsh chemicals that could damage the finish. Over time, brass and copper develop a natural patina, which many of our customers find adds to the character of the pieces.

If your product arrives damaged, please contact us immediately with photos of the damage. We will work with you to resolve the issue, whether through a replacement or refund.